Returns & Exchanges

At Focallure Official, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via email with your order number and clear photos of the items you wish to return.

• 2.
  Review Eligibility

  Ensure products are unopened, unused, and in their original packaging to qualify for a full refund due to hygiene and safety standards.

• 3.
  Ship the Items

  Once approved, securely pack your items and ship them back to our warehouse using the return address provided by our support team.

• 4.
  Receive Refund or Exchange

  After we inspect your returned items, we will process your refund to the original payment method or ship your replacement within 5-7 business days.